Prices

Prices quoted may be subject to an adjustment for any increases by the manufacturer or supplier at the date of dispatch, an adjustment for increases of tax (both federal and state), an adjustment for increases of imported goods caused by varying rates of exchange, customs or other duties or for any other reason which may cause an adjustment for increase in price. Notification to the customer of any variance will be given by James Building Supplies for the customer’s approval prior to the dispatch of any goods.

Warranty

The seller will so far as it is legally possible assign to the buyer the benefit of an applicable factory warranty, expressed or implied, issued in relation to, or applicable to the goods supplied. All materials supplied are bound only by the warranty of the manufacturer (or licensed agent thereof) that James Building Supplies has obtained the materials from. JBS will at all times act on the buyer’s behalf and best interests to uphold and maintain these warranties, providing all documentation to the buyer, but will not be held liable for any costs incurred should the manufacturer deem materials void of warranty as per their terms and conditions.

Provision of information

The information, images, colours, sizes and specifications displayed in this website are as provided by the product manufacturers, suppliers or their appointed agents and are as close as accurate as possible. It is the responsibility of the buyer to check and have confirmed details of a critical nature with JBS (or the suppliers directly) prior to the submission of payment when ordering goods from this website. The seller, JBS will not be held responsible for any errors or omissions in the information, images, colours, sizes and specifications displayed.

Delivery lead time

Any indication of lead times are approximations only, based on either advice given by the manufacturer, wholesaler or business in general involved with the actual delivery of product to site (or agreed address), or from knowledge gained from previous deliveries of a similar nature, and is in no way expressly given by jamesbuildingsupplies.com.au. JBS will not be held responsible for costs incurred due to any possible delays experienced. Delivery dates can be requested and all reasonable attempts will be made to deliver on these dates, but we are unable to offer times of delivery as goods are normally delivered by couriers and even the companies the goods are coming from do not have this information.

Liability

The seller, JBS, will accept no liability for damages, breakages, or losses once goods are accepted by the buyer (or agent thereof) as being received in good order and condition. JBS will not be held liable for any costs incurred due to delays in shipment of goods. Dates and times for delivery are given in good faith, though are not guaranteed. JBS will not be held liable for the end use of any items sold and no suggestions for end use of product will be misconstrued as recommendation or warranty. Any suggested quantities offered by JBS when quoting will not place JBS in any position of liability and must be checked for accuracy prior to any placement of order. All purchases are deemed to be made from our Yagoona office, NSW under the common laws of ACT and any civil litigation or court proceedings will take place at the closest courthouse to Yagoona, NSW.

Errors & Omissions

The customer will be liable for any calculation errors and / or omissions of information outlined, regarding the ordering and delivery of goods, before and after any transaction has occurred. The payment for any such liabilities will be debited from a person’s provided credit card details if supplied with notification given of such action and the reason.

Acceptance of Goods

It is the duty of the buyer (or assigned employees and agents) to inspect all goods upon receipt. Verbal notification of damage to goods or of incorrectly supplied goods (or any other issue relating to the delivery of ordered goods) must be received within 24 hours of receipt of the goods, followed by written notification within 7 days of receipt of goods. The property of the goods shall not pass to the buyer until goods are paid in full. In the event of the buyer defaulting in payment of goods or other default then JBS shall have immediate right and without the necessity of giving notice to retake possession of the goods wherever they may be. The seller (or its servants and agents) is authorised to enter the premises on which the goods are kept and to retake possession. JBS shall not be liable for any cost, losses, damages or other expenses suffered by buyer or any other third party in respect of such recovery. The buyer (or his or her authorised signatory) is responsible to be present on site to accept delivery of all goods despatched by JBS or their agent resulting from an order placed with JBS when arranged delivery times or dates are given.

Delivery of goods

Most goods are delivered direct by each individual manufacturer from their own closest depot to the delivery address – not from our sales offices. All delivery addresses provided by a customer, when placing any enquiry / order, must be to an address that is attended during the hours of 9:00am to 5:00pm, Monday through to Friday. No liability will be accepted by JBS if goods are claimed to be missing or damaged when goods are delivered between these hours and there is no-one authorised to accept delivery. All requests for you to be contacted before delivery will be added to any purchase order but jamesbuildingsupplies.com.au, the supplier or their appointed delivery agent is not obliged to do so.

Provide delivery information when placing your order

When placing an order, please take the time to give clear information as some suppliers will charge quite hefty fees if they are unable to deliver goods due to inaccurate information being provided.

This will also cause delays for you as they will need to return the goods to the yard and your re-delivery will have to be scheduled in behind all other scheduled deliveries.

When placing an order, on the final page of our online ordering system – please advise:

1. If you need a crane or a forklift
2. A nearest cross street if possible
3. Of any overhead obstructions such as power poles, phone lines or trees
4. Open trenches, pipes or other materials obstructing access to your site
5. Earth Banks or retaining walls
6. Traffic or Clearway restrictions
7. Tight access for their equipment
8. Narrow laneways or streets either within close proximity to or on approach to your site
9. Any other special delivery instructions
10. If goods need to be carried a distance of more than 5-10 metres from the vehicle.
11. If goods such as plasterboard needs to handed up to a first floor

General dimensions of vehicles and equipment

If goods being delivered are of a large or lengthy nature, you need to be aware of the sizes of most general delivery vehicles and ensure they have clear and safe access to your site / delivery address.

• Height clearance – minimum 4.5m
• Length – Truck only, 10m
• Length – Truck & Trailer 19m (this is the most common delivery for brick and block companies, 19m
• Weight – Truck only, up to 27 tonne
• Truck weight – Truck & Trailer, up to 48 tonne
• Width – minimum 3m for access and 4-5m in unloading area

Product Placement when delivering

The standard delivery method is to place goods within reach from the kerbside outside of the property. On request, Drivers will normally endeavour to place the goods within the property at your designated position. Additional costs may be incurred if goods are needed to be carried a distance exceeding 5-10m from the vehicle which will be automatically charged as per our trading terms and conditions.

You may have to sign a damage waiver form if their driver has to drive over the council kerbing to enter your property and also cover the equipment against damage whilst on your property.

Drivers will not place product above ground level unless pre-organised.

The delivery driver has the right to make the final decision on product placement once he has assessed the site – taking in to consideration any written instructions or verbal requests.

Changes to a delivery

Notification is required no later than midday the day before delivery of any changes to site conditions, or delivery address. A late notification fee may apply if insufficient notice is provided.

Bad Weather

In the event of bad weather prior to the expected delivery date where you feel a driver will unable to successfully delivery any order, you should contact us as JBS to suspend the delivery as soon as possible.

Transport

Futile transport or any other transport costs are chargeable to the buyer if goods are unable to be unloaded when delivered on an agreed prearranged date or time and all goods despatched require being returned. Maximum waiting time on site for unloading to begin is fifteen (15) minutes. Undue waiting time attracts a charge of $70.00 per hour or part thereof. This cost will be automatically charged and debited. It is the duty of the buyer (or buyer’s representative) to inspect for damage and correctness of goods delivered. No claim will be recognised by JBS as the buyer’s authority will indemnify JBS against all liability once goods are delivered and signed for. Freight cost is calculated based on metropolitan areas. If there is a difference id freight cost JBS will advise of the additional cost prior to dispatching the goods.

Delivery costs if unloading takes more than 1 hour (Demurrage)

Many companies allow up to 1 hour for unloading – anything over 1 hour can incur an additional charge – Drivers will endeavour to advice of this onsite beforehand once the site and delivery conditions have been considered (but not necessarily – it is not their responsibility). This charge will be invoiced separately from any initial invoice and is payable via automatic debiting of the credit card used to pay for any order.

Terms of Payment

Payment is to be made in full on placement of order.

Amendments to Orders

Orders cannot be amended once payment has been submitted.

Cancellation of Orders

Orders cannot be cancelled except with written consent granted by JBS Australia and upon terms that will indemnify JBS against all losses. Non stock goods or materials ordered in error or excess cannot be returned to JBS for credit or exchange except by special arrangement. No refunds of payments made towards a cancelled order will be given – a credit for the value of the cancelled order less administration costs of 25% ( $50 min) will be held for the customer that can be used towards the purchasing of other goods / services. Orders or balances of orders may be cancelled at the option of JBS in the event of any failure by the buyer to abide by the terms of contract.

Changes to Orders

Orders cannot be changed except with written consent granted by JBS Australia and upon terms that will indemnify JBS against all losses. If you call us within 2 hours we may be able to change the order. There will be a minimum charge of $55.

Returns Policy

Goods can only be returned at the discretion of JBS and will be subject to a handling charge of 25% of the value of goods plus the manufacturer or licensed agent’s fees and must be accompanied with relevant proof of purchase documentation. (Min $150.-) Any costs incurred to return goods to the place of despatch are at the buyer’s expense. Goods and packaging must be in original condition, free from damage and blemishes. “Made to order” goods and non-stock items which are accepted by the buyer in good order and condition are non-returnable. JBS reserves the right to decline any return of goods. Please note manufacturers return policy will apply for each specific product. No refunds will be given – goods can only be exchanged for other goods to the equivalent value less any costs.

Amendments to these Trading Terms

JBS reserves the right to alter or change these terms at any time and without notice. Any transactions with JBS will be done as per these trading terms and conditions at the time of the applicable transaction(s) – It is recommended you print these terms and conditions at the time of payment for any enquiries made.